At All-Tech, we emphasize quality. Not just talk about the necessity to provide quality, but to do something about it. There are several ways in which quality plays a role in car and truck repair. To illustrate, here is an example of a car recently brought to us. The Acura was experiencing a strange braking problem in that it would sometimes “grab” rather than slow smoothly, and at other times the pedal was felt to be “soft and mushy”. What we found is that someone, at a quick lube franchise we believe, had added motor oil to the brake master cylinder. This resulted in the contamination of the brake fluid, which although it is an oil, is a hydraulic oil and not a lubricating oil. I have only seen this happen a couple of times in the past 20 years, but it is a catastrophe when it occurs.