Ft. Collins Auto Repair

All Tech Automotive WestMonday - Friday: 7:30 AM - 5:00 PM
1007 Centre Ave. , Fort Collins, CO 80526
All Tech Automotive EastMonday - Friday: 7:30 AM - 5:00 PM
450 Industrial Dr. , Fort Collins, CO 80524
5

I have received incredible service at Performance Tune. I took my Honda CR-V in to address a no-start issue, and they diagnosed it that day and had it fixed the following day. Following the repair, I ran into a series of issues–all unrelated to their service–and they resolved each issue with urgency and free of charge, ensuring that the problem was not a result of their repair. Throughout the process, the staff were communicative, respectful, friendly, and completely transparent and upfront about their costs. This is my go-to mechanic, and I would highly recommend their service!

Emma, it was great to meet you, your mother, and your CR-V recently! Thank you for the wonderful review.

- All Tech Automotive West
5

I really appreciate these guys. They did a great job replacing the tie-rods on my Subaru at a reasonable price. And, when I told them I thought my battery cables needed replacing, they DIDN'T, stating that mine seemed to be just fine and only needed to be cleaned up (saving me an unnecessary cost). Thanks guys!

Thanks for your review Mike! We appreciate your trust; always a pleasure working on your Subaru.

- All Tech Automotive West
1

Took my 2011 Hyundai Elantra in for consistent and loud engine pinging. After a day, they Pat and the mechanic were honest in that they didn't really know what the issue was but recommended a $2,400 timing belt--which I took because they said it might help. It did not. That same afternoon after picking up the car, I googled "2011 Hyundai Elantra engine pinging" and bingo! Found the problem, verified by Crossroads dealership later, and a lawsuit. At 92k miles, a new engine at $8,000 recommended. Why couldn't the mechanics at Performance Tune have googled? I felt ripped off and taken advantage.

As the owner of Performance Tune Auto Repair, I think about Debra’s Hyundai repair more than she will ever know – almost every day. While it is not one that I am proud of, the fact is that often times, diagnostics are difficult. They are not an exact science; not black-and-white obvious. In our diagnostic test approach, we consider many factors including the customer, their needs and desires for their vehicle, the vehicle’s history, and as much service and troubleshooting information as we can review. As a shop we employ ASE-certified technicians, and we belong to industry associations including All Data, Identfix, and iATN – where we have access to a LOT of service information and technical assistance. Occasionally we use google, though not everything posted on the internet has proven true. When a diagnosis and repair does not fix it right the first time, it is a bitter pill to swallow. It really doesn’t matter if it is $2 or $2,000, it is the principle of the matter. Customer satisfaction and our reputation are at stake. Where I think we failed with Debra is in our lack of follow up. We failed to show our empathy for her situation, and to discuss possible next steps in resolving the problem. We do stand behind our work, although we’re not perfect. Googling the problem as Debra suggested, fixes include changing the oil filter, changing spark plugs, EGR system, carbon in the combustion chamber, engine timing, all the way to engine replacement. The timing chain repair we performed on Debra’s car was legit, though it didn’t fix her problem. This is one of those situations where persistence would have paid off, had we diligently continued to pursue the problem. We didn’t. We’re striving to get better, every day.

- All Tech Automotive West
5

Good place to get your car fixed honest and trustworthy

Thanks for the great review, Anthony!

- All Tech Automotive West
1

garbage service

Aaron, I'm sorry if you received less-than-satisfactory service at our shop recently. Please give me a call at (970) 482-3971; I'd like to discuss the situation with you. Thank you - Pat Schnaidt, owner, Performance Tune Auto Repair. Update June 21: Speaking with our staff, we believe we know what happened. If we have this straight, Aaron stopped in and asked for air in his tires one afternoon. We had a busy schedule; one of my technicians handed Aaron an air hose and a tire pressure gauge. Aaron was not happy with with this service and was wanting us to put air into his tires. Arguably, we could have handled it better. But we just wanted to point out that Aaron was not mis-quoted, nor did he receive an improper repair at our shop. :)

- All Tech Automotive West
5

Great experience in general! Pat, the owner, takes care of its customers and wants to make sure every person that walks through his doors receives A+ attention. The team makes sure that your car gets what it needs as well as what benefits you and your car in the long run. Would recommended it to anyone!

Hi Dr. Andres, Thanks for your 5-star review! We are happy know you and your Hyundai and look forward to serving you in the future.

- All Tech Automotive West
5

Recently had my oil changed here and received great service. Mike checked me in and the team was done before the end of lunch! I trust to receive top-notch service for my auto needs in Fort Collins. Thanks Pat & Crew

5

They do awesome Work.....

Thanks Michael! It is a pleasure working with you.

- All Tech Automotive West
5

Hey helpful, knowledgeable staff.

Thanks Nick; Great talking with you!

- All Tech Automotive West
5

Highly satisfied with all services and interactions with Performance Tune! Customer service greatly appreciated!

Thanks for your review Hannah!

- All Tech Automotive West