Was told $512 to drop my transmission pan on my Ford and replace filter/fluid that was the exact price. Only to get called back 5 minutes later to be told the real actual price was $800+. Crooks!!! Would never go here again!!! " I will say, I do appreciate the outcome of what the owner Pat did. I feel like that was a proper thing to do. And that really shows that the business does truly care about their customers."
Louis is right - we tripped over ourselves and an outdated policy. I have spoken to Louis and subsequently held a shop review with technicians and advisors; today we put in place an updated policy. On the bright side, we did properly diagnose and fix Louis's truck, the first time. We are not perfect; we do listen and we do our best to run a good business. We appreciate your feedback and are always looking for ways to improve.
- All Tech Automotive West